We want you and your pet to be fully satisfied with your GlowWalk purchase.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility for Returns
Items must be:
- Unused and in original condition
- In original packaging
- Undamaged
Non-Returnable Items
- Items damaged due to misuse
- Returns requested after 30 days
- Sale or clearance items (if applicable)
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be processed to your original payment method within 5–10 business days.
Exchanges
We only replace items if they are defective or damaged. For exchanges, contact us at careglowwalk@hotmail.com.